Privacy Policy

Company Name: MedTrueCare Billing Services, LLC

At MedTrueCare Billing ("MedTrueCare," "we," "us," or "our"), we are committed to protecting your privacy and safeguarding your information. We provide medical billing, revenue cycle management, and practice support services to healthcare providers across the United States.

This Privacy Policy explains how we collect, use, share, and protect information when you interact with us — whether through our website, email, telephone, or SMS communications.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Scope and Applicability

This Privacy Policy applies to information we collect through our website, digital forms, phone and SMS communications, and other business interactions.

When performing billing services for healthcare providers, MedTrueCare acts as a "Business Associate" under the Health Insurance Portability and Accountability Act (HIPAA). In such cases, we process Protected Health Information (PHI) on behalf of covered entities and are bound by Business Associate Agreements (BAAs) that ensure compliance with HIPAA regulations.

2. Information We Collect

We collect information to provide efficient services, maintain compliance, and improve user experience. The categories of information we may collect include:

a. Personal and Professional Information

Name, title, business name, email address, phone number, physical address, and credentials you voluntarily provide through our website, forms, or direct communication.

b. Protected Health Information (PHI)

PHI is collected and processed only when necessary for medical billing, claims submission, payment processing, and compliance with healthcare laws. PHI may include patient names, insurance details, procedure codes, and diagnosis data.

c. Communication Data

Call recordings, SMS logs, and email correspondence related to account support, billing inquiries, or customer service. These may include timestamps, call durations, and consent records.

d. Technical and Usage Information

Device type, IP address, browser type, pages visited, referral URLs, and cookies or tracking data collected to enhance website performance.

3. How We Use Your Information

We use your information only for legitimate business purposes and in accordance with applicable privacy laws. Typical uses include:

• Providing medical billing and revenue cycle management services.
• Communicating with you via phone, email, or text message regarding service updates, account information, or technical support.
• Maintaining compliance with HIPAA, TCPA, and other applicable U.S. laws.
• Managing business relationships and contracts with healthcare providers.
• Securing and maintaining the integrity of our systems and services.
• Analyzing website performance and improving user experience.

We do not sell or rent any personal or health information to third parties.

4. Communication and SMS Policy

We recognize that timely communication is critical in healthcare billing.

a. Consent to Communicate

By providing your contact information, including your mobile number, you consent to receive calls, SMS/text messages, and emails from MedTrueCare Billing regarding your account, billing inquiries, or related updates.

b. Opt-Out

You may opt out of receiving non-essential communications at any time:

• Text Messages: Reply STOP to any SMS message to unsubscribe.
• Emails: Click the "Unsubscribe" link in our emails or contact us directly.

5. Data Protection and Security

MedTrueCare Billing maintains administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse. Our measures include:

• HIPAA-compliant encryption for data in transit and at rest.
• Role-based access control and authentication.
• Continuous staff training on privacy and security best practices.
• Secure disposal and de-identification of data after retention periods expire.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete data.
• Request deletion of data, subject to legal limitations.
• Restrict or object to certain data uses.

7. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or your personal information, please contact:

8. Acknowledgment

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to its terms.

MedTrueCare Billing is committed to protecting sensitive health and personal data with transparency, integrity, and compliance across all communication channels.